Great News! We offer a Free 30 Day Returns Service.........
On all orders over $150 (excluding shipping). If you inform us within 30 days of receiving the product then you will qualify for our free returns service.
Simply email us at firstname.lastname@example.org to make us aware of your return. We shall then arrange a collection to take place. The item/s will be collected from your address and returned back to our warehouses or we will send you a returns label to drop off at a local drop off point. Upon return, we will refund the value of the item/s excluding any delivery fee's that had been paid at the point of the order being placed.
If your order is under $150 (excluding shipping), then please arrange to send it back to our address at your own expense.
*Please note that the following products are excluded from our free returns service and 30 days return policy......Orders under $150 (excluding shipping), Full Width Samples (1ft Length), Remnants/Clearance Runners, 'made to order' Carpet Runners, Underlay/Grippers/Underlay & Gripper Packs, 'made to order' Stair Rods, 'made to order' Door Trims, 'made to order' Brink & Campman, 'made to order' Alternative Flooring, and opened wedding runners.
Should you need to send a product back to us on your own accord then our returns address is as follows:-
155 Water St B3
Brooklyn NY 11201
We aim to have dispatch all orders within 48 hours with an aim to be delivered within 5 - 10 workings days. Orders that contain stair rods or door bars may take longer to dispatch as some of the ranges are made to measure. Please see your order confirmation for further details on this.
Tracking Your Order.......
As soon as we have dispatched your order you will receive an email notification. If you would like to obtain the tracking details, please contact us and we will provide the waybill number and tracking link. Should you not have received your goods with in 5 -10 working days of your order then you are welcome to get in touch with our customer care team and we can track it for you.
You are welcome to make known any special instructions regarding the shipment or shipping method, such as leave with a neighbor. Please note that the courier will not leave the product without a signature unless we have notified the courier of any other arrangements.
If no one is available to accept the item then the courier will leave a calling card. This will have the contact details to rearrange shipping for a convenient day to suit you, although they may automatically attempt re delivery the next working day.